Assumed management of a large complex multi-year helpdesk and desktop outsourcing initiative from bid evaluation through to final contract.   

Oversaw the successful migration and consolidation of an ISP datacenter despite severe IT staff cuts due to acquisition restructuring.   

Restored user confidence and productivity by initiating and managing quarterly software releases for ARS Remedy development for a systems integration team plagued by resource issues and persistent software rollbacks.   

Contracted for three years by a leading human resources consulting firm to manage multiple projects for clients representing a wide range of business sectors. 

Worked with the CIO, National Director of the Pension Administration Practice and Senior VP to provide a bid response to a Federal RFP for the provision of Pension Plan Administration Services.  

Served as both consultant-side and client-side project manager to move client from a largely paper-based pension administration system to an automated 3-tier client-server application.  

Delivered, within a tight timeline, a bilingual IVR application to provide 33,000 employees the ability to enroll and manage their DC pension plan, successfully handling more than the 50% enrollment anticipated for the tight 5-week enrollment period.    

Led a change initiative to move 2000 employees of a national company from legacy systems to current networks and telecommunications infrastructure and enterprise system.  

 Led the start-up and implementation of a CRM systems group (30 project staff) to provide a common platform and ongoing support for over 350 corporate and field sales and marketing professionals in 26 offices across Ontario. 

Led multiple project teams, consultants and vendors through a $30M 3-year initiative to design, develop and manage the first ever province-wide project to compile a comprehensive database of energy use data.